The Kitmo team reads support requests at support@kitmo.app. Use this address for help with your account, a connected platform, publishing, billing, privacy requests, or access to the developer API.
Include the email address on your Kitmo account and a short description of what happened. If a publishing job failed, include the platform, approximate time, and post title. Do not send API keys, passwords, or social-platform access tokens by email.
Privacy and data requests
You can ask to access, correct, export, or delete personal data through the same support address. Account deletion instructions are also available on the data deletion page. Kitmo will verify that a request comes from the account holder before acting on it.
Developer support
For API or MCP questions, start with the developer documentation and the OpenAPI document. If the documents do not answer the question, email support with the endpoint, request ID if one is available, and the error code. Do not include bearer credentials in a support request.
Response expectations
Support is handled by email. We use the contact address for product and account matters only. For security issues, include enough detail to reproduce the issue without sharing secrets or private creator data.